Privacy Policy — How TKPK App Protects Your Data

1 Introduction

Welcome to the tkpk app privacy policy. This document explains how tkpk app collects, uses, stores, and protects the personal information of players who register and use the platform. We take your privacy seriously and are committed to handling your data responsibly.

By creating an account on tkpk app or using any of our services, you acknowledge that you have read and understood this privacy policy. If you have any questions about how your data is handled, our support team is available 24/7 to help.

This policy applies to all services provided through tkpk app, including the website, mobile app, sports betting features, casino games, live dealer tables, and any promotional activities. It covers data collected both online and through any direct communications you have with the tkpk app team.

2 Data We Collect

tkpk app collects personal data in several ways — directly from you when you register or interact with the platform, automatically through your use of the service, and occasionally from third-party verification providers. Here is a breakdown of the categories of data we collect:

tkpk app does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

3 How We Use Your Data

The personal data collected by tkpk app is used for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reasons it was originally collected. The main ways tkpk app uses your personal information include:

• Creating and managing your tkpk app account, including login authentication and account security.
• Processing deposits, withdrawals, and other financial transactions through your chosen payment method.
• Verifying your identity and age to comply with legal and regulatory requirements applicable to online gaming platforms.
• Detecting and preventing fraud, money laundering, and other prohibited activities on tkpk app.
• Providing customer support and responding to your queries, complaints, or account requests.
• Sending you important account notifications such as transaction confirmations, security alerts, and policy updates.
• Monitoring your gaming activity to support responsible gaming obligations and identify potential problem gambling behaviour.
• Improving the tkpk app platform, including fixing bugs, optimising performance, and developing new features based on usage patterns.
• Sending promotional communications about bonuses and offers on tk pk app, where you have opted in to receive such communications.

tkpk app will never use your personal data to make automated decisions that significantly affect you without giving you the opportunity to request human review of that decision.

4 Legal Basis for Processing

tkpk app processes your personal data on one or more of the following legal grounds:

• Contract performance: Processing is necessary to fulfil our obligations to you as a registered player, including operating your account and processing transactions.
• Legal obligation: We are required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
• Legitimate interests: tkpk app processes some data to protect the platform from fraud, improve our services, and ensure the security of all players.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only with your explicit consent, which you may withdraw at any time.

5 Cookies and Tracking

tkpk app uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit tkpk app.

The types of cookies used on tkpk app include:

• Essential cookies: Required for the platform to function. These cannot be disabled as they are necessary for login sessions, security, and basic navigation on tkpk app.
• Analytics cookies: Help us understand how players use tkpk app so we can improve the experience. Data collected is aggregated and anonymised.
• Preference cookies: Remember your settings and choices on tkpk app, such as language preferences and display options.
• Marketing cookies: Used only with your consent to track the effectiveness of promotional campaigns. You can opt out at any time via your browser settings.

You can control cookie settings through your browser. Note that disabling essential cookies may affect the functionality of tkpk app and prevent you from accessing certain features.

6 Data Sharing

tkpk app does not sell your personal data. We may share your information with trusted third parties only where necessary and only for the purposes described in this policy. The categories of third parties we may share data with include:

• Payment processors: bKash, Nagad, Rocket, and other approved payment providers require transaction data to process your deposits and withdrawals securely.
• Identity verification providers: Third-party KYC services that help tkpk app verify your identity and age as required by our operating obligations.
• IT and security providers: Companies that help us maintain, secure, and improve the tkpk app platform infrastructure.
• Regulatory and legal authorities: Where required by law, tkpk app may disclose your data to government bodies, law enforcement agencies, or regulators.
• Fraud prevention agencies: To protect the platform and all players from fraudulent activity and financial crime.

All third parties who receive data from tkpk app are contractually required to handle it securely and use it only for the specific purpose for which it was shared. They are not permitted to use your data for their own marketing or any other unrelated purpose.

7 Data Security

tkpk app implements robust technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security practices include:

• SSL/TLS encryption for all data transmitted between your device and the tkpk app platform.
• Encrypted storage of sensitive personal and financial data at rest.
• Strict access controls ensuring only authorised staff can access personal data, and only to the extent necessary for their role.
• Regular security audits and vulnerability assessments of the tkpk app platform.
• Two-factor authentication options available for your tkpk app account to add an extra layer of protection.
• Monitoring systems that detect and alert on suspicious login attempts or unusual account activity.

While tkpk app takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

8 Data Retention

tkpk app retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods we apply are:

• Account data is retained for the duration of your active account on tkpk app, plus a minimum of 5 years after account closure to comply with anti-money laundering regulations.
• Transaction records are retained for a minimum of 5 years from the date of the transaction.
• Identity verification documents are retained for the period required by applicable law, typically 5 years after the end of the business relationship.
• Customer support communications are retained for 2 years from the date of the last interaction.
• Analytics and usage data in anonymised form may be retained indefinitely for platform improvement purposes.

When your data is no longer required, tkpk app will securely delete or anonymise it in accordance with our data disposal procedures.

9 Your Rights

As a player on tkpk app, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team:

• Right of access: You can request a copy of the personal data tkpk app holds about you at any time.
• Right to rectification: If any of your personal data held by tkpk app is inaccurate or incomplete, you have the right to have it corrected.
• Right to erasure: In certain circumstances, you can request that tkpk app delete your personal data. Note that some data must be retained for legal compliance reasons and cannot be deleted on request.
• Right to restrict processing: You can ask tkpk app to limit how your data is used in certain situations, for example while a dispute is being resolved.
• Right to data portability: You can request that tkpk app provide your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to object: You can object to tkpk app processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

tkpk app will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.

10 Children's Privacy

tkpk app is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered on tkpk app, the account will be closed immediately and any data collected will be deleted.

If you believe a minor has created an account on tkpk app, please contact our support team immediately so we can investigate and take appropriate action. For more information on our age verification procedures, please review the Responsible Gaming page.

11 Changes to This Policy

tkpk app may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify registered players via email or an in-platform notification.

The updated policy will always be published on this page with a revised "last updated" date at the top. We encourage you to review this page periodically to stay informed about how tkpk app protects your personal data. Continued use of the platform after any update constitutes acceptance of the revised policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this privacy policy or the way tkpk app handles your personal data, please get in touch with our team:

• Email: [email protected]
• Support email: [email protected]
• Live Chat: Available 24/7 from your tkpk app account dashboard
• FAQ: Visit the FAQ page for answers to common questions

We aim to respond to all privacy-related enquiries within 5 business days. For formal data rights requests, please allow up to 30 days for a full response as outlined in Section 9 above.